Evaluation of the satisfaction of users of a university library: analysis and proposals with a focus on the application of quality tools. Research, Society and Development, [S. l.], v. 9, n. 11, p. e3029119912, 2020. DOI: 10.33448/rsd-v9i11.9912. Disponível em: https://www.rsdjournal.org/rsd/article/view/9912. Acesso em: 13 dec. 2025.