Barriers to effective health communication
DOI:
https://doi.org/10.33448/rsd-v10i7.16218Keywords:
Communication; Communication barriers; Patient safety; Medical errors.Abstract
Introduction: communication is essential to establish inter-professional relationships, the way it is effective can generate errors and result in harm to patients. Objective: evaluate the factors that influence human and organizational relationships, being able to impact the communication of the teamwork and implicating the occurrence of adverse events in two hospitals in the metropolitan region of Porto Alegre/RS. Methodology: It was carried out a multiple and embedded case study and data collection between July and August 2020, through semi-structured, virtual and recorded interviews, to analyze the data, Laurence Bardin's method of analysis has been adopted. Results: the results are related to the barriers for effective communication between the teamwork, the ones frequently mentioned were: management and processes, personnel, power relations and workload, the biggest difference between the units of analysis occurred in the first mentioned barrier. Conclusion: the difficulties related to management and process, and power relations, reinforced the need to implement and monitor protocols and routines, and, the construction of relationships between teams based on dialogue, weak points tomitigate adverse events associated with communication.
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